Terms & Conditions

Acceptance of Terms & Conditions

These terms and conditions govern all supply of goods and services ("products") provided by Help for You - Rosemary Brown, to you, the purchaser of goods and services from us, including your use of the website at http://www.helpforyou.com.au ("the website"). They are effective from 1 July 2020 and will replace all earlier Help for You - Rosemary Brown terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over. Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Appointment Bookings

Appointment bookings can be made direct from my website, where you will have access to the available days and times of sessions. On making a booking you will receive a confirmation email of your booking.

Website bookings for appointments need to be made at least one full business day (24-hours) in advance – if an urgent booking is required you should contact Rosemary Brown by phone.

Payment for Appointments

Payments for appointments need to be showing in Help for You – Rosemary Brown at least one full business day (24-hours) prior to your appointment. Once payment has been received for your appointment, you will be sent an email confirming the receipt of your payment.

You can pre-pay Transformation sessions by buying in single sessions or you can bundle purchases in 3 or 6 session bundles. A discount will apply for bundle purchases.

Cancellation of Appointments

Cancellation of your appointment needs to be made at least one full business day (24-hours) prior to your appointment. Please advise cancellation by email to info@helpforyou.com.au or by phone. Rosemary Brown will contact you regarding options for rescheduling appointment. A refund of session fees, via will only be made if cancellation is actioned within this timeframe.

PRIVACY

Help for You – Rosemary Brown is committed to safeguarding the privacy of our clients' information. We are bound by law and by a strict code of conduct to maintain confidentiality of client information. Help for You – Rosemary Brown complies with the Australian Privacy Principles (APPs) and with applicable state privacy laws.

You can read more about these laws on the Office of the Australian Information Commissioner's website.

This page of our website provides details of what personal information we will hold about you as a client of Help for You – Rosemary Brown, how you can access this information and the purposes for which your personal information is used and disclosed. Your personal information includes your personal details and personal information relating to your engagement with Help for You – Rosemary Brown.

Information Collected

We collect your personal details and brief details are kept of your Transformation counselling sessions, these details are available to you on request, collecting this information enables us to provide continuance and quality in your sessions.

We only collect information that is relevant and necessary for your support and to help you to achieve your goals of engagement with us.

We do not collect any personal information about you unless you voluntarily provide it to us. We may use your contact details to send you information, including material such as information on new services we may offer.

We do not give, sell, or rent your personal information to any third parties unless you give us express permission. End users and clients who do not wish to receive email correspondence from Help for You – Rosemary Brown, can simply follow the unsubscribe link contained in each e-mail.

Access to Your Information

You are entitled to request access to all personal information held by Help for You – Rosemary Brown. Normally you will be asked to apply for access in writing and provide identification. If you believe the information, we hold about you is incorrect and an error has been made, please let us know and we will correct the information where appropriate to do so.

Information Storage

Help for You – Rosemary Brown maintains electronic client records, these records are held in the Cloud, all files are password protected and backup copies made and stored in an alternative Cloud domain, these records are also password protected, only approved staff have access to these records, these staff have signed an agreement committing to the confidentiality and privacy policies of Help for You - Rosemary Brown.

We take all reasonable steps to ensure information we collect about you is accurate, complete, and up to date. Clients can request incorrect information be amended. We are required by law to retain client records for certain periods of time depending on the type of record.

Not Providing Personal Information

If you do not wish for us to collect certain information, you will need to tell us.

Contacting Us

If you have questions about the privacy of your information or if you have a complaint, you should contact Help for You - Rosemary Brown by email or by mobile phone.

Further Information

If you would like more information about privacy in general, please refer to the Privacy Commissioner's website.

WEBSITE

Help for You – Rosemary Brown Website

All intellectual property rights on the website, including all copyright, designs, and trademarks, belong to Help for You – Rosemary Brown, or are used by us with the permission of the owner. You cannot copy, reproduce, modify, publish, upload, post, transmit or distribute any logo, graphic, text, sound or image on this website without our prior written consent, except to the limited extent necessary to access the contents of this site.

When an individual visits the website of Help for You – Rosemary Brown, Help for You – Rosemary Brown will not attempt to identify them as an individual or collect personal information about them unless they specifically provide it; for example, you may choose to provide your personal details via an online form or by email.

Our websites may automatically collect statistics about an individual's visit. We may monitor statistics such as how many people visit our sites, the user's IP address, which pages people visit, the domains our visitors come from and which browsers they use. These statistics are used to assist us to improve the performance of our web sites.

DISCLAIMER

The general information appearing on this website must not be relied upon as being complete, accurate, or up to date and is subject to change without notice. You are responsible for ensuring by independent verification its completeness, accuracy, or currency. Links to other websites are provided for your convenience only.

Help for You – Rosemary Brown ABN 23 853 291 621 is not responsible for; does not endorse those other parties or their websites nor recommend their products or services or warrant the accuracy of any information provided by them and it is not responsible for any damage or loss incurred or suffered by you as a consequence of or in connection with your use of the link or any product or service they offer.

The general information appearing on this website must not be relied upon as being complete, accurate, or up to date and is subject to change without notice. You are responsible for ensuring by independent verification its completeness, accuracy, or currency. Links to other websites are provided for your convenience only.

Availability & Supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and delivery charges
All products and services are available for online purchase and delivery only.

Pricing
All prices are in Australian Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options
We accept the following credit cards:

Visa, MasterCard and American Express

We also accept payment from your PayPal account if you have one.

Credit Card Security
All payments are processed via PayPal's secure payments system to ensure high levels of payment security and are subject to PayPal's terms and conditions.

Click here to for PayPal's terms.
https://cms.paypal.com/nz/cgi-bin/marketingweb?cmd=_render-content&content_ID=ua/Legal_Hub_full&locale.x=en_US

Shipping & Delivery
We do not ship products, they are available for online access only.

Returns
Help for You - Rosemary Brown sale of products and services is governed by Australian Consumer Law - more information regarding your rights and guarantees can be found at: https://www.accc.gov.au/consumers/consumer-rights-guarantees

If you are not satisfied with your purchase please advise Help for You - Rosemary Brown using email: info@helpforyou.com.au

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.


To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise.

Please refer to the Australian Consumer Guarantees website
https://consumerlaw.gov.au/sites/consumer/files/20...

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and Jurisdiction
Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of Australia. The Courts of Australia shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Receipt of Information
Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions
We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at http://www.helpforyou.com.au

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.